Geauga IT Center Helps 100,000

November 27, 2018



CHARDON, OHIO, November 27, 2018 — Geauga County Auditor Charles E. Walder announced today that the Geauga County Help Desk handled its 100,000th service request.

Geauga’s Help Desk is operated by the county’s Automatic Data Processing Center (“ADP”), under Co-Directors Al Vontorcik and Allen Keener, which is Geauga’s information technology center. By law, Auditor Walder is ADP’s Administrator.

ADP began tracking service requests through its Help Desk on December 26, 2006. In 2017 alone, ADP handled 8,727 Help Desk service requests.

On November 14, 2018, Kristen Rine of the Geauga County Prosecutor’s Office placed Help Desk’s 100,000th service request. Along with assisting Ms. Rine, ADP staff provided her with flowers to mark the milestone.

“Congratulations to ADP, the 100,000th Help Desk service request is an incredibly important milestone,” Auditor Walder said. “We appreciate their hard work.”

For more information, please contact Kate Jacob McClain by email at [email protected] or phone (440) 279-1629.